FAQs
Frequently Asked Questions
When will my order be shipped and delivered?
Most orders are processed and dispatched within 1–2 business days. Some may ship the same day, while rare delays due to high demand or unforeseen circumstances can occur. You can typically expect your delivery within 4–7 business days. If a longer delivery window applies, it will be clearly noted on the product page. At the Go Outdoor Store, we prioritize fast handling and reliable shipping every time.
What forms of payment do you accept?
We gladly accept all major credit and debit cards, including:
Visa, Mastercard, American Express, Discover
We also support digital wallets such as Apple Pay and Google Pay for your convenience.
What’s your return policy?
We offer a 30-day money-back guarantee on all purchases. For full details, please refer to our Return Policy section located at the bottom of our website.
Can I cancel my order?
Yes! If your order hasn’t shipped yet, you're entitled to a 100% refund upon cancellation. To request a cancellation, contact us right away at support@gooutdoorstore.com. Once your order ships, our standard 30-day return policy applies.
What should I do if my order arrives damaged?
Please inspect your package at the time of delivery. If you notice any damage to the box or suspect the item may be damaged, be sure to make a note on the delivery slip (e.g., "suspected damage"). If your item is damaged, please email us photos at support@gooutdoorstore.com. We'll quickly arrange a replacement or compensation.
How can I place an order?
Ordering online is simple: just select the item you want, click “Add to Cart,” and follow the checkout process to enter your details. Prefer to order by phone? Give us a call at (833) 988-3400. You'll receive instant confirmation once your order is placed, and we’ll get to work processing it right away.
How will I know when my order ships?
After your order is confirmed, you’ll receive an email summarizing your billing and shipping details. Once your order is packed and shipped, you’ll get a follow-up email with a tracking number. If an item is unexpectedly backordered, we’ll notify you via phone or email within one business day.
Will I get an order confirmation email?
Absolutely. A confirmation message will be sent to the email you used during checkout. Be sure to double-check your email address to avoid delivery errors. We recommend saving your confirmation email for reference.
Is sales tax applied to my order?
Sales tax is only applied if your order is shipped within the state of Delaware, where we are located. If you're ordering from outside Delaware, no sales tax will be added—potentially saving you a substantial amount.
Can I make changes to my order?
Yes, as long as your order hasn’t shipped. To modify your order, just send us a message at support@gooutdoorstore.com. We’ll update your order and either refund or invoice the price difference if needed. For urgent updates, you can also call us at (833) 988-3400.